Shipping & Cancellation Policy

MALAYSIA Shipping Fee & Duration

Region Product Value Delivery Fee Shipping Duration
West Malaysia Below RM100

Above RM100

RM 6.00

FREE

2-3 working days
Region Product Weight Delivery Fee Shipping Duration
Sabah & Sarawak Below 1kg

Subsequent 0.5kg

RM 10.00

RM5.50 /500 g

3-5 working days

International Shipping Charges and Duration
International orders only ship to Singapore.
Shipping cost is calculated in upon checkout.
*Based on gross weight or volumetric weight, whichever is higher.
International shipping duration: 3 – 5 working days.
*Please note that the delivery fee does not include any local customs duty & taxes in Singapore. Customer is responsible to pay any incurred tax and import duties imposed by local custom.

Shipping Policy

Order Process
Upon order confirmation, you will receive an order confirmation email and a tracking code for your shipment.
Highlights
Please check all your order details carefully before processing your order. ANRAYO will not take responsibility for any product lost or stolen that is addressed incorrectly due to incorrect information entered on your order form.

Cancellation
If the orders are out of stock, the orders will be cancelled & refund will be processed in within 3 to 5 working days. Follow up matters will be liaised through WhatsApp or email.

Review of Terms
Shipping and delivery terms and conditions are subject to change from time to time without notice. Each order or transaction will be governed by the terms and conditions in force upon the date of that transaction.

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